These are, at the very minimum, the steps to follow before raising your hand for assistance:
- Breathe deeply and don’t panic. You are dealing with a machine with no emotions and no agenda, getting angry or frustrated will not help you. You are smart enough to fix the problem. Relax.
- Save and sync your current work before attempting a fix. (Another great thing about syncing apps– in most cases, this will done automatically for you!)
- Check again to make sure you are on the right page or in the right app and that you are signed in if required.
- Ensure you are not in an alternative or conflicting account.
- For Internet problems, always load the page in a different browser (Safari, Google, Chrome, etc.) before asking for help.
- Also for Internet problems: If you have more than one wireless network available to you, try it.
- Also for Internet problems: If you have a 3G device, make sure it is connecting to the wireless and not your 3G network.
- If you are on a desktop, or you are plugged in to extension devices, always check to make sure all the wires are secure.
- Turn your device off and on again.
- If the problem persists, check online support for your device or the app, or search in Google for the problem. 99% of the time you will find a video, diagram or list explaining how to solve the issue. Follow the directions on your own and try to work it out.
- At this point, you make ask a savvy peer to help you.
- If your savvy classmate cannot help you, ask the teacher and he will probably tell you he can’t help either! (But maybe he can..)
- Make sure your device is always as fully charged as possible.
- Make sure you stay clear of the storage limits for your device. A full device is a slow device. (Use the cloud!)
- Related: Remove non-essential files from your device regularly.
- Frequently scan your devices for viruses.