Troubleshooting


These are, at the very minimum, the steps to follow before raising your hand for assistance:
  1. Breathe deeply and don’t panic. You are dealing with a machine with no emotions and no agenda, getting angry or frustrated will not help you. You are smart enough to fix the problem. Relax.
  2. Save and sync your current work before attempting a fix. (Another great thing about syncing apps– in most cases, this will done automatically for you!)
  3. Check again to make sure you are on the right page or in the right app and that you are signed in if required.
  4. Ensure you are not in an alternative or conflicting account.
  5. For Internet problems, always load the page in a different browser (Safari, Google, Chrome, etc.) before asking for help.
  6. Also for Internet problems: If you have more than one wireless network available to you, try it.
  7. Also for Internet problems: If you have a 3G device, make sure it is connecting to the wireless and not your 3G network.
  8. If you are on a desktop, or you are plugged in to extension devices, always check to make sure all the wires are secure.
  9. Turn your device off and on again.
  10. If the problem persists, check online support for your device or the app, or search in Google for the problem. 99% of the time you will find a video, diagram or list explaining how to solve the issue. Follow the directions on your own and try to work it out.
  11. At this point, you make ask a savvy peer to help you.
  12. If your savvy classmate cannot help you, ask the teacher and he will probably tell you he can’t help either! (But maybe he can..)
Ongoing
  1. Make sure your device is always as fully charged as possible.
  2. Make sure you stay clear of the storage limits for your device. A full device is a slow device. (Use the cloud!)
  3. Related: Remove non-essential files from your device regularly.
  4. Frequently scan your devices for viruses.